Our Strategic Objectives

Positive Results: We are committed to ensuring that our debt collecting impacts positively on our economic environment.

Empowerment: We are genuinely committed to ensuring that empowerment programmes do not remain the preserve of management or only a few but extend to our staff members.

Planning: A commitment to continuous planning and monitoring of all activities in our organization.

Partnership: We are committed to working in partnership with other business entities, government, and other organizations in the process of turning South Africa into a prosperous contributor to global economy.

Our Customers: The cornerstone of our customer relation is respecting our customer as they are the core element of our business entity. In physical or cyber interface our customers are dependent on us and us alike.

Quality Control: Quality control is a system that is used to maintain a desired level of quality in a product of service. We achieve this task through different measures such as planning, design, use of proper equipment and or procedures, inspection and taking corrective action, if the service or process output and a specified standard is not met.
To ensure consistent service delivery we have implemented the following procedures to provide quality services. These procedures include:

•Regular training for staff of all levels.
•Regular emails and calls to track case progress.
•Monthly report for clients’ review.
•Initial risk assessment of each case

To continue to measure and provide effective Quality Management Services, we have implemented the following procedures, to continuously improve our services and meet customer satisfaction. These processes include:

•Managing complaints by cross referencing with recordings from voice logger.
•Regular reviews of internal management processes.
•Monthly reviews of the performance and cost effectiveness of staff.